Here you will find all the important information to make your visit to Effenaar as enjoyable as possible.

Accessibility
Effenaar is accessible to people with disabilities. Visitors with limited mobility or those in wheelchairs can use the wheelchair platform in the main hall for most shows. We offer a limited number of these tickets (4), which are free of extra charge. However, a companion must purchase a regular ticket. The flat floor of the main hall is also accessible via the MiVa lift. If wheelchair tickets are sold out, you are still welcome, but there may be no space left on the platform, so book early. Due to space limitations, there is no wheelchair platform in the small hall, but you are still welcome. Unfortunately, mobility scooters are not allowed in our concert halls.

For additional questions, contact us by phone on weekdays between 12:00 PM and 3:00 PM at 040-311 83 12 or email info@effenaar.nl.

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Cloakroom
You can securely store your belongings at Effenaar. Lockers are available in the foyers of both halls. To avoid waiting lines, we recommend reserving your locker online in advance. Alternatively, use a QR code at the venue to rent a locker. Please note that you need to create a personal account online first.

Locker Sizes:

• Small lockers: 220 (h) x 280 (w) x 500 (d) mm (fits two coats and a small bag).
• Large lockers: 360 (h) x 280 (w) x 500 (d) mm (fits two coats or a backpack).

How to Reserve a Locker:

1. Reserve online or scan the QR code in the foyers.
2. Go to your reserved locker number in the foyer.
3. Enter the received PIN code.
4. Open the locker.
5. Reopen the locker anytime using the same PIN code.

Travel light to Effenaar, as large bags and luggage are not allowed. Bags larger than A4 size are not permitted in the hall due to safety regulations. If you need your bag for medical reasons, let a staff member know.

If you cannot use your reserved locker, you have up to 24 hours after the show to request a refund. After this period, refunds are no longer possible.

Effenaar is not responsible for theft or loss of clothing or other items.

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Sustainable Reusable Hard Cups
Effenaar has switched to sustainable reusable hard cups to reduce environmental impact. Previously, soft cups were used for certain events, but now hard cups ensure both safety and sustainability by significantly reducing plastic waste.

How It Works:

• Upon entry, you receive a wooden token.
• Exchange this token for a cup when ordering your first drink.
• Exchange your used cup for a new drink or a token if you don’t want another drink.
• Return your cup or token at the bar or drop-off points when leaving.
• Lost your cup or token? Pay €1 per cup when ordering without a token.

By working together, we can create a greener Effenaar.

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Cashless Payments
Effenaar has switched to a fully digital payment system. This makes service faster, safer, and more convenient, especially with the increasing use of contactless payments.

Payment Options:

• Box Office: Tickets can only be paid for by card.
• Cloakroom: Lockers can be reserved and paid for online or via QR code.
• Bars: Payments are only accepted via card or mobile phone.

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Opening Hours
Monday to Friday, the reception is open from 10:00 AM to 12:00 PM and 12:30 PM to 4:00 PM for inquiries, gift card exchanges, and other matters. The doorbell is located to the right of the entrance next to the box office.